1. Accurate Listings

• All listing details (photos, amenities, price, availability) must accurately reflect the property.
• Photos must show the actual property — stock images are prohibited.
• Pricing must be in GHS and reflect actual monthly rent with no hidden fees.

2. Fair Treatment of Students

• Respond to booking requests within 48 hours.
• Do not discriminate on grounds of gender, ethnicity, religion, or disability.
• Honour confirmed bookings. Cancelling a confirmed booking without cause is a code violation.

3. Property Standards

• Properties must meet basic habitability standards: clean water, functional sanitation, safe electrical installation.
• Advertised amenities must be operational at move-in.
• Promptly address maintenance requests raised by tenants.

4. Payments & Refunds

• Do not request payments outside the DoorBell platform.
• Refund security deposits within 14 days of lease end, less agreed deductions.
• Provide written justification for any deposit deductions.

5. Disputes

Cooperate fully with the DoorBell dispute resolution process. Failure to respond to a dispute within 7 days may result in a default ruling against you.

6. Violations

Violations may result in listing suspension, account termination, and reporting to the relevant Ghanaian authority (Rent Control Department, Ghana Police Service).